FAQs
By Tim and 3 others4 authors81 articles
- How do I set up single sign-on (SSO) and SCIM in Pencil?
- How do I set credit limits for users, groups and roles?
- What is the difference between Pencil and Pencil Pro?
- How do I avoid creating something inadvertently offensive or inappropriate?
- Do I own what I generate with Pencil?
- Can I Control the Prompts our Users are Able to Enter?
- How do I make sure Pencil’s AI doesn’t learn from me and disclose my data to competitors?
- How do I write a GenAI legal policy?
- How does the Media Performance Score work?
- How Do I Edit Permissions For Different Users?
- How can I integrate CreativeX into my workspace to generate scores on my ads?
- Pencil Pro Glossary
- How Are Credits Counted?
- Understanding Key Marketing Terms: CTR, CPA, CPC, ROAS, and CPM
- How to format text within a Feed
- Can I see the Prompts our Users Have Entered?
- What are 'Parent' and 'Child' Workspaces?
- Why don't I have access to every model?
- How Do I Find My Export History?
- How Do I Find My Historic Prompts?
- What is a GenAI model?
- What makes Pencil Pro uniquely built for enterprise?
- How do I add vector files and GIFs to Pencil?
- How can Pencil help me with A/B testing?
- What is a diffusion AI model?
- How do I tag bulk assets?
- How do I create my own tags?
- What are Safezones in the Template editor?
- How do I ensure my GenAI content is unique and not already on the web?
- How Can I Check if Generated Copy Is Unique and Not Indexed by Google?
- How Do You Measure the Accuracy and Grounding of AI Responses?
- How Pencil Ensures Unique and Copyright-Safe Ad Content
- How does Pencil manage AI Hallucinations?
- What is Positioning in Replacement?
- What Are the Environmental Impacts of Training and Maintaining Your AI Models?
- What information does Pencil's AI ingest?
- How can I import Figma designs into Pencil?
- I want to export my ads - what are my options?
- What is the benefit of CreativeX integration?
- How are support tickets prioritised?
- What can I do with Alerts?
- How Can I Set Up Custom Scores in Pencil?
- How can I use the Share of Model Agent and Creative Scores?
- Where Can I Learn More About Information Security?
- Can’t Log In From Your Pencil Welcome Email?
- How do Pencil’s AI models use my brand library?
- How Can I Create Custom Properties?
- Brief summary of the Company
- List all services offered by the Company
- Which Web Browser(s) Support Pencil Pro?
- How do I bring Photoshop and Figma designs into Pencil?
- How to Share a Chat
- How do AI agents connect to your tools using integration partners?
- What are Display Ads and how do you use them?
- What are Naming Conventions and how do you use them?
- What is the Agent Builder and how do you use it?
- AI Voiceovers
- How do you copy templates and assets between workspaces?
- Why are the Image and Video Editors moving into the Ads Editor?
- How do you manage Agent write tools?
- What are Workflows and how do you use them?
- Pencil Exports Technical Spec Sheet
- What is the difference between Admin and Subscription Admin?
- What does the Media Performance Score show?
- What ad types does Pencil support from my connected ad accounts?
- What is Print Mode and How Do You Use It?
- What are Workflow Nodes and How Do I Connect Them?
- How can I import and export Photoshop files into and out of Pencil?
- Do you offer demos to agencies?
- How Do I Use the Video Remix Agents?
- How can I use Kling 3 and Kling 3 Omni in Pencil?
- How can I get reports and insights about my GenAI adoption in Pencil?
- What Out The Box Agents are available in Pencil?
- How does Pencil track asset lineage and expiry dates?
- When should you use Chat, Editor, Workflows or Sheets?
- How do I sign up for updates to Pencil’s Trust Center?
- How do I use ElevenLabs voices in Pencil?
- Does Pencil use facial recognition?
- How does Scribble pricing work?
- Why should I connect my ad accounts to Pencil?
- How do I move an element across several formats at once?