While both roles have administrative capabilities, their scope of control is fundamentally different.
Admins operate at the workspace level.
Subscription Admins operate at the subscription level, across all workspaces.
Admin (Workspace-Level Control)
An Admin manages settings and resources within a specific workspace.
Admins can:
Manage and publish Agents within their workspace
Connect tools and integrations (other roles can have this permission too)
Configure workspace-level settings
However, Admins cannot:
Edit user roles
Apply updates across the entire subscription
Enable or activate subscription-wide features (such as Scores or model access)
Enforce governance changes across multiple workspaces
Admins are limited to managing the workspace they are assigned to.
Subscription Admin (Subscription-Level Control)
A Subscription Admin has centralised control across the entire subscription — including all associated workspaces.
This means they have access to manage settings and apply updates across the subscription, including:
Enabling beta features subscription-wide
Activating Scores across all workspaces
Enabling or restricting AI models across the subscription
Setting credit limits for workspaces, workspace groups, users, user groups and roles
Updating user roles in any workspace under the subscription (one workspace at a time)
Managing naming conventions across the subscription
Configuring and managing custom properties at scale
Managing integrations across all workspaces
Setting up single sign-on (SSO) and SCIM for the subscription
Creating and managing workspace groups
Applying settings and publishing workflow templates to workspace groups
Publishing Agents to one or multiple workspaces
Choosing whether tool connections are carried over when publishing
Subscription Admins are responsible for maintaining consistency, governance, and security across the full environment — not just within a single workspace.
Why This Distinction Matters
The key difference is scope of authority.
Admins manage individual workspaces.
Subscription Admins manage the entire subscription ecosystem.
If your organisation requires centralised governance, subscription-wide feature control, or user role management across multiple workspaces, those capabilities require a Subscription Admin.