# Help Center

> Help center for Pencil

## Getting Started

- [What is Pencil?](https://help.trypencil.com/en/articles/10106178-what-is-pencil.md)
- [How do I Navigate Pencil Pro?](https://help.trypencil.com/en/articles/9420407-how-do-i-navigate-pencil-pro.md)
- [Universal Chat](https://help.trypencil.com/en/articles/12433699-universal-chat.md)
- [Labels - Best Practices](https://help.trypencil.com/en/articles/11386367-labels-best-practices.md)
- [What is a Workspace?](https://help.trypencil.com/en/articles/9897662-what-is-a-workspace.md)
- [How do I Create and Set Up a Workspace?](https://help.trypencil.com/en/articles/11027126-how-do-i-create-and-set-up-a-workspace.md)
- [How do I Create and Deactivate Workspaces?](https://help.trypencil.com/en/articles/11490279-how-do-i-create-and-deactivate-workspaces.md)
- [Which Gen AI Models are Available Through Pencil?](https://help.trypencil.com/en/articles/9891112-which-gen-ai-models-are-available-through-pencil.md)
- [Why Your Pencil Ads Need a Human Touch \(and How to Do It Well\)](https://help.trypencil.com/en/articles/11577876-why-your-pencil-ads-need-a-human-touch-and-how-to-do-it-well.md)
- [Data Usage & Privacy in Pencil](https://help.trypencil.com/en/articles/11993236-data-usage-privacy-in-pencil.md): Understanding Our 'No Train' Policy
- [How Is Pencil Different To The Competition?](https://help.trypencil.com/en/articles/10106189-how-is-pencil-different-to-the-competition.md)
- [What are the benefits of a DAM integration?](https://help.trypencil.com/en/articles/11112591-what-are-the-benefits-of-a-dam-integration.md)
- [How can I enable DAM integration?](https://help.trypencil.com/en/articles/11452210-how-can-i-enable-dam-integration.md)
- [How can I integrate my Monotype subscription with Pencil?](https://help.trypencil.com/en/articles/10353108-how-can-i-integrate-my-monotype-subscription-with-pencil.md)
- [Is the role of the creative at stake?](https://help.trypencil.com/en/articles/10874201-is-the-role-of-the-creative-at-stake.md)
- [What Is The Benefit of a Monotype Integration?](https://help.trypencil.com/en/articles/11112621-what-is-the-benefit-of-a-monotype-integration.md)
- [How Can I Export for Print from Pencil?](https://help.trypencil.com/en/articles/11683585-how-can-i-export-for-print-from-pencil.md)
- [What is Infinite Canvas and how can I get the most out of it?](https://help.trypencil.com/en/articles/15055867-what-is-infinite-canvas-and-how-can-i-get-the-most-out-of-it.md): Infinite Canvas is a freeform space in Pencil that brings all the work, assets, and templates for a project into one visual surface, with editors, chat, and agents one click away. You arrange it in...
- [How can I use AI Auto-Resize to resize one creative into every format I need?](https://help.trypencil.com/en/articles/15076079-how-can-i-use-ai-auto-resize-to-resize-one-creative-into-every-format-i-need.md): How to use AI Auto-Resize \(Beta\) to generate resized versions of a static creative across multiple formats in one action. How to enable the feature, which source types are supported, how export wor...
- [What is the Files Library and how do I use it?](https://help.trypencil.com/en/articles/15229899-what-is-the-files-library-and-how-do-i-use-it.md): Files is the single home for everything you create, generate, upload, and reuse in Pencil, organised into four tabs: Works, Generations, Assets, and Templates. Learn what each tab holds and how Cus...
- [What is Brief Mode and how do I use it?](https://help.trypencil.com/en/articles/15291456-what-is-brief-mode-and-how-do-i-use-it.md): Brief Mode is a space in Pencil for creating, reviewing, and delivering creative briefs, with each brief connected to its canvas, deliverables, and approvals.

## Brand & Asset Libraries

- [How do I set up my Brand Library?](https://help.trypencil.com/en/articles/9423415-how-do-i-set-up-my-brand-library.md)
- [What can I include in my Brand Library?](https://help.trypencil.com/en/articles/9447763-what-can-i-include-in-my-brand-library.md)
- [Why is the Brand Library important for consistency?](https://help.trypencil.com/en/articles/10219595-why-is-the-brand-library-important-for-consistency.md)
- [What is the effect of too little or too much content in the Brand Library?](https://help.trypencil.com/en/articles/11027180-what-is-the-effect-of-too-little-or-too-much-content-in-the-brand-library.md)
- [What is the Effect of the Knowledge Section of the Brand Library?](https://help.trypencil.com/en/articles/11027182-what-is-the-effect-of-the-knowledge-section-of-the-brand-library.md)
- [What is the Impact of the Brand Library on Text Generation?](https://help.trypencil.com/en/articles/11027178-what-is-the-impact-of-the-brand-library-on-text-generation.md)
- [What File Types are Accepted by Pencil?](https://help.trypencil.com/en/articles/10373857-what-file-types-are-accepted-by-pencil.md)
- [What do I Need to Consider when Adding Video Content to my Asset Library?](https://help.trypencil.com/en/articles/10191881-what-do-i-need-to-consider-when-adding-video-content-to-my-asset-library.md)
- [AI Highlights in the Asset Library](https://help.trypencil.com/en/articles/10719631-ai-highlights-in-the-asset-library.md)

## Agents

- [Introducing Agents: A Smarter Way to Create Ads with Pencil](https://help.trypencil.com/en/articles/11452225-introducing-agents-a-smarter-way-to-create-ads-with-pencil.md)
- [How Can I Create Custom Agents?](https://help.trypencil.com/en/articles/11530844-how-can-i-create-custom-agents.md)
- [How do Permissions & Roles Work for Agents?](https://help.trypencil.com/en/articles/11621762-how-do-permissions-roles-work-for-agents.md)
- [Creating Custom Agents: A Worked Example](https://help.trypencil.com/en/articles/11638795-creating-custom-agents-a-worked-example.md)

## Generating Images

- [How do I use the image generation tool?](https://help.trypencil.com/en/articles/9424502-how-do-i-use-the-image-generation-tool.md)
- [How do I write a great image prompt](https://help.trypencil.com/en/articles/9424509-how-do-i-write-a-great-image-prompt.md)
- [How do I write a good negative prompt?](https://help.trypencil.com/en/articles/9428787-how-do-i-write-a-good-negative-prompt.md): Telling the image model what you don’t want
- [How does the 'Improve Prompt' tool work in Image Generation?](https://help.trypencil.com/en/articles/9805555-how-does-the-improve-prompt-tool-work-in-image-generation.md)
- [What Common Errors Should I Look Out for in Image Generation?](https://help.trypencil.com/en/articles/11359154-what-common-errors-should-i-look-out-for-in-image-generation.md)
- [How Do I Edit an Image?](https://help.trypencil.com/en/articles/9424740-how-do-i-edit-an-image.md)
- [How do I generate images and videos in different styles?](https://help.trypencil.com/en/articles/9472364-how-do-i-generate-images-and-videos-in-different-styles.md): The best ways to achieve style consistency and style transfer in AI image generation with Pencil.
- [Why are some editing options greyed out and unavailable?](https://help.trypencil.com/en/articles/9800179-why-are-some-editing-options-greyed-out-and-unavailable.md)
- [Why Does The Image Generation Tool Say I Have Used a 'Profanity'?](https://help.trypencil.com/en/articles/9800256-why-does-the-image-generation-tool-say-i-have-used-a-profanity.md)
- [How can I optimize photographic terminology in prompts?](https://help.trypencil.com/en/articles/10006518-how-can-i-optimize-photographic-terminology-in-prompts.md)
- [What camera shots and angles can I use in prompts?](https://help.trypencil.com/en/articles/10022073-what-camera-shots-and-angles-can-i-use-in-prompts.md): Examples of camera shots and angles that can be included in your prompts to achieve more control and improve the overall quality of AI-generated images.
- [What types of lighting can I use to improve my prompts?](https://help.trypencil.com/en/articles/10022156-what-types-of-lighting-can-i-use-to-improve-my-prompts.md): Examples of lighting terminology that can be used in prompting to achieve better creative control and improve the overall quality of Image Generation.
- [Image generation using different languages](https://help.trypencil.com/en/articles/10067354-image-generation-using-different-languages.md)
- [Can I Avoid Unwanted Bias In My Generated Images?](https://help.trypencil.com/en/articles/10103543-can-i-avoid-unwanted-bias-in-my-generated-images.md)
- [How can I prompt for lighting and colour in Image Generation?](https://help.trypencil.com/en/articles/10143235-how-can-i-prompt-for-lighting-and-colour-in-image-generation.md)
- [What post-production is typically required outside Pencil?](https://help.trypencil.com/en/articles/10219459-what-post-production-is-typically-required-outside-pencil.md)
- [I'm not satisfied with the images I am getting. What can I do?](https://help.trypencil.com/en/articles/10219766-i-m-not-satisfied-with-the-images-i-am-getting-what-can-i-do.md)
- [I've generated a very realistic human, is this just a real person's photo?](https://help.trypencil.com/en/articles/10272880-i-ve-generated-a-very-realistic-human-is-this-just-a-real-person-s-photo.md)
- [What is a Seed?](https://help.trypencil.com/en/articles/10272932-what-is-a-seed.md)
- [How Can I Adapt Images With Cultural Relevance In Mind?](https://help.trypencil.com/en/articles/11027118-how-can-i-adapt-images-with-cultural-relevance-in-mind.md)
- [How Can I Craft Prompts That Do Not Include Human Representation?](https://help.trypencil.com/en/articles/11027121-how-can-i-craft-prompts-that-do-not-include-human-representation.md)
- [What social challenges do prompt engineers face when using text-to-image generation systems?](https://help.trypencil.com/en/articles/11027175-what-social-challenges-do-prompt-engineers-face-when-using-text-to-image-generation-systems.md)
- [Can I remove the background from an image?](https://help.trypencil.com/en/articles/11111894-can-i-remove-the-background-from-an-image.md)
- [How Can I use Seeds for Consistency in Image Generation Output?](https://help.trypencil.com/en/articles/11155384-how-can-i-use-seeds-for-consistency-in-image-generation-output.md)
- [How Can I Generate and Select Effective Images for Concepting?](https://help.trypencil.com/en/articles/11399854-how-can-i-generate-and-select-effective-images-for-concepting.md)
- [Bias Breaker: How Do I Configure and Use It?](https://help.trypencil.com/en/articles/11399746-bias-breaker-how-do-i-configure-and-use-it.md)
- [What Image Generation Models does Pencil Support?](https://help.trypencil.com/en/articles/11675492-what-image-generation-models-does-pencil-support.md)
- [What Can I Do With The Enhance Tool for Images?](https://help.trypencil.com/en/articles/11724467-what-can-i-do-with-the-enhance-tool-for-images.md): The AI Enhance tool upscales, sharpens and restores images in Pencil using Topaz Labs models. Learn which upscaler to use, and when a faithful pass through a frontier image model is the better choice.
- [How can I generate images with consistent, accurate product shots?](https://help.trypencil.com/en/articles/13762436-how-can-i-generate-images-with-consistent-accurate-product-shots.md): When generating images that include real products, the product is the source of truth. Colors, labels, typography, and proportions all need to stay consistent and on-brand. Use these six principl...

## Generating Text

- [How do I use the Text Editor tool?](https://help.trypencil.com/en/articles/9454528-how-do-i-use-the-text-editor-tool.md)
- [Can I use Pencil to translate copy into different languages?](https://help.trypencil.com/en/articles/9515967-can-i-use-pencil-to-translate-copy-into-different-languages.md)
- [How can the text generation tool be used?](https://help.trypencil.com/en/articles/9805499-how-can-the-text-generation-tool-be-used.md)
- [How can I generate successful copy?](https://help.trypencil.com/en/articles/9805503-how-can-i-generate-successful-copy.md)
- [Top Tips for Text Generation](https://help.trypencil.com/en/articles/10045085-top-tips-for-text-generation.md): Optimise your text generation with some of our top tips
- [How can I be sure the Text Generation tool will provide me with what I need?](https://help.trypencil.com/en/articles/9805510-how-can-i-be-sure-the-text-generation-tool-will-provide-me-with-what-i-need.md)
- [How can I ensure any generated copy is relevant and suitable?](https://help.trypencil.com/en/articles/9805514-how-can-i-ensure-any-generated-copy-is-relevant-and-suitable.md)
- [How can I create a content calendar using the Text Generation Tool?](https://help.trypencil.com/en/articles/9805551-how-can-i-create-a-content-calendar-using-the-text-generation-tool.md)
- [What Do I Need To Consider When Prompting For Copy?](https://help.trypencil.com/en/articles/10032567-what-do-i-need-to-consider-when-prompting-for-copy.md): A useful guide of things to consider when generating copy for content in Text Generation, Feed Variation or the Creative Editor.
- [How can I ensure that my text generation outputs use my SEO keywords?](https://help.trypencil.com/en/articles/10219434-how-can-i-ensure-that-my-text-generation-outputs-use-my-seo-keywords.md)
- [How do I structure prompts for different text generation outputs?](https://help.trypencil.com/en/articles/10219450-how-do-i-structure-prompts-for-different-text-generation-outputs.md)
- [Can I use Pencil to translate content?](https://help.trypencil.com/en/articles/10219474-can-i-use-pencil-to-translate-content.md)
- [Top Tips for Translation](https://help.trypencil.com/en/articles/10219500-top-tips-for-translation.md)
- [Why is the text generation tool using certain words very frequently?](https://help.trypencil.com/en/articles/10219531-why-is-the-text-generation-tool-using-certain-words-very-frequently.md)
- [What Languages does Pencil Support?](https://help.trypencil.com/en/articles/10219575-what-languages-does-pencil-support.md)
- [How do LLMs translate?](https://help.trypencil.com/en/articles/11027102-how-do-llms-translate.md)
- [How do I use Context Documents in Text Generation?](https://help.trypencil.com/en/articles/11027131-how-do-i-use-context-documents-in-text-generation.md)
- [What Are High Resource and Low Resource Languages in Text Generation?](https://help.trypencil.com/en/articles/11027168-what-are-high-resource-and-low-resource-languages-in-text-generation.md)
- [What are the Key Signs of AI Generated Copy?](https://help.trypencil.com/en/articles/11027140-what-are-the-key-signs-of-ai-generated-copy.md)
- [What Text Generation Models does Pencil Support?](https://help.trypencil.com/en/articles/11675415-what-text-generation-models-does-pencil-support.md)

## Templates & Bulk Automation

- [How do I create and edit templates in the Ads editor?](https://help.trypencil.com/en/articles/9888052-how-do-i-create-and-edit-templates-in-the-ads-editor.md): Learn where to find your templates in the Files Library and how to create and edit static, video, email and display ad templates in the Ads editor.
- [How Can I Edit Images in the Template Editor?](https://help.trypencil.com/en/articles/10876884-how-can-i-edit-images-in-the-template-editor.md)
- [Why are Templates important for supporting my brand?](https://help.trypencil.com/en/articles/9902332-why-are-templates-important-for-supporting-my-brand.md)
- [How Can I Use Font Files in Pencil?](https://help.trypencil.com/en/articles/10067689-how-can-i-use-font-files-in-pencil.md): How to bring your own fonts into Pencil, including the font licensing you need, the Monotype and Adobe Fonts integrations, and uploading font files to your Brand Library.
- [How do I apply my brand skin to a template?](https://help.trypencil.com/en/articles/10108180-how-do-i-apply-my-brand-skin-to-a-template.md)
- [How can I mask images in the new Template Editor?](https://help.trypencil.com/en/articles/10143250-how-can-i-mask-images-in-the-new-template-editor.md)
- [How do you set up multiple formats of a template?](https://help.trypencil.com/en/articles/11027107-how-do-you-set-up-multiple-formats-of-a-template.md)
- [What is the Autofit button?](https://help.trypencil.com/en/articles/11027095-what-is-the-autofit-button.md)
- [How do I add video assets to a template?](https://help.trypencil.com/en/articles/11112271-how-do-i-add-video-assets-to-a-template.md)
- [What are the video settings within the template editor?](https://help.trypencil.com/en/articles/11114923-what-are-the-video-settings-within-the-template-editor.md)
- [How can I add prebuilt transitions to a video template?](https://help.trypencil.com/en/articles/11112543-how-can-i-add-prebuilt-transitions-to-a-video-template.md)
- [How can I control animation at a frame level?](https://help.trypencil.com/en/articles/10256096-how-can-i-control-animation-at-a-frame-level.md)
- [What is a keyframe?](https://help.trypencil.com/en/articles/10353168-what-is-a-keyframe.md)
- [How do I Create Feed Variations?](https://help.trypencil.com/en/articles/11452295-how-do-i-create-feed-variations.md)
- [Feed Variation: Optimising AI for CTAs & Translation](https://help.trypencil.com/en/articles/11638639-feed-variation-optimising-ai-for-ctas-translation.md)
- [Power Up Your Feeds: How Can I Use Formulas in Feed Variation?](https://help.trypencil.com/en/articles/11819397-power-up-your-feeds-how-can-i-use-formulas-in-feed-variation.md)
- [How do I adjust the length of a video clip in the template editor?](https://help.trypencil.com/en/articles/10767230-how-do-i-adjust-the-length-of-a-video-clip-in-the-template-editor.md)
- [How can I add prebuilt animations to a video template?](https://help.trypencil.com/en/articles/11112188-how-can-i-add-prebuilt-animations-to-a-video-template.md)
- [How can I trim videos using AI Highlights?](https://help.trypencil.com/en/articles/11335132-how-can-i-trim-videos-using-ai-highlights.md)
- [How Can I Create Email Templates?](https://help.trypencil.com/en/articles/11699235-how-can-i-create-email-templates.md)
- [How Can I Use Agents in Feeds?](https://help.trypencil.com/en/articles/12030696-how-can-i-use-agents-in-feeds.md)

## Generating Videos

- [How Can I Generate Videos Using Pencil?](https://help.trypencil.com/en/articles/10209426-how-can-i-generate-videos-using-pencil.md): This article introduces users to the various ways to generate videos in Pencil
- [What do I need to include in my prompt for Text to Video Generation?](https://help.trypencil.com/en/articles/10713839-what-do-i-need-to-include-in-my-prompt-for-text-to-video-generation.md): To get the most out of Text-to-Video generation, there are certain elements that you want to include in your prompt.
- [How do I identify common errors in Video Generation on Pencil?](https://help.trypencil.com/en/articles/11027129-how-do-i-identify-common-errors-in-video-generation-on-pencil.md)
- [How can I prompt for different types of movement in video generation?](https://help.trypencil.com/en/articles/10209509-how-can-i-prompt-for-different-types-of-movement-in-video-generation.md)
- [What elements should I include in my prompts for Video Generation?](https://help.trypencil.com/en/articles/10209493-what-elements-should-i-include-in-my-prompts-for-video-generation.md)
- [What frame rate does Pencil use?](https://help.trypencil.com/en/articles/10252205-what-frame-rate-does-pencil-use.md)
- [Why might I need start and end frames when generating video?](https://help.trypencil.com/en/articles/10362511-why-might-i-need-start-and-end-frames-when-generating-video.md)
- [What make effective start and end frames?](https://help.trypencil.com/en/articles/11114383-what-make-effective-start-and-end-frames.md)
- [How Can I use Seeds for Consistent Start and End frames?](https://help.trypencil.com/en/articles/11114538-how-can-i-use-seeds-for-consistent-start-and-end-frames.md)
- [How Can Seeds Help me to Generate High Quality Video with a Smooth, Logical Flow?](https://help.trypencil.com/en/articles/11325503-how-can-seeds-help-me-to-generate-high-quality-video-with-a-smooth-logical-flow.md)
- [How do I use video generation to create morph effects?](https://help.trypencil.com/en/articles/11194375-how-do-i-use-video-generation-to-create-morph-effects.md)
- [How can I use Start and End Frames to Sequence Videos and Build Animatics?](https://help.trypencil.com/en/articles/11386488-how-can-i-use-start-and-end-frames-to-sequence-videos-and-build-animatics.md)
- [Veo3 Prompt Guide](https://help.trypencil.com/en/articles/11562134-veo3-prompt-guide.md)
- [What Video Generation Models does Pencil Support?](https://help.trypencil.com/en/articles/11675526-what-video-generation-models-does-pencil-support.md): A list of AI Video Generation \(vigen\) models available in Pencil.
- [What Can I Do With The Enhance Tool for Video?](https://help.trypencil.com/en/articles/11724099-what-can-i-do-with-the-enhance-tool-for-video.md): The AI Enhance tool upscales, sharpens and restores video in Pencil using Topaz Labs models. Learn which model to use, what each control does, and when to generate at high resolution instead of ups...
- [What Audio Generation Models Does Pencil Support?](https://help.trypencil.com/en/articles/12157613-what-audio-generation-models-does-pencil-support.md)
- [What Are The After Effects Upload Requirements?](https://help.trypencil.com/en/articles/12554716-what-are-the-after-effects-upload-requirements.md)
- [How Can I Integrate After Effects With Pencil?](https://help.trypencil.com/en/articles/12555079-how-can-i-integrate-after-effects-with-pencil.md)

## Connecting Ad Accounts

- [What are the benefits of Media Channel integrations?](https://help.trypencil.com/en/articles/11194108-what-are-the-benefits-of-media-channel-integrations.md)
- [Why should I connect my ad accounts to Pencil?](https://help.trypencil.com/en/articles/10873995-why-should-i-connect-my-ad-accounts-to-pencil.md)
- [What data is Pencil getting from my media accounts?](https://help.trypencil.com/en/articles/10874027-what-data-is-pencil-getting-from-my-media-accounts.md)
- [How Do I Connect my Google Display & Video 360 \(DV360\) Account?](https://help.trypencil.com/en/articles/9516017-how-do-i-connect-my-google-display-video-360-dv360-account.md)
- [How Do I Connect my Google Ads Account?](https://help.trypencil.com/en/articles/9516043-how-do-i-connect-my-google-ads-account.md)
- [How Do I Connect My YouTube Account?](https://help.trypencil.com/en/articles/9516531-how-do-i-connect-my-youtube-account.md)
- [How Do I Connect My LinkedIn Account?](https://help.trypencil.com/en/articles/9516545-how-do-i-connect-my-linkedin-account.md)
- [How To Use The Results Dashboard](https://help.trypencil.com/en/articles/10072379-how-to-use-the-results-dashboard.md)
- [Results and Insights : Key Metrics](https://help.trypencil.com/en/articles/10072471-results-and-insights-key-metrics.md)
- [How do I navigate the Insights dashboard?](https://help.trypencil.com/en/articles/10248459-how-do-i-navigate-the-insights-dashboard.md)
- [How Do I Connect My Meta Account?](https://help.trypencil.com/en/articles/11959686-how-do-i-connect-my-meta-account.md)
- [How Do I Connect My TikTok Account?](https://help.trypencil.com/en/articles/12343895-how-do-i-connect-my-tiktok-account.md)

## Working with LoRAs \(Custom Models\)

- [What is a LoRA or Custom Model?](https://help.trypencil.com/en/articles/11110179-what-is-a-lora-or-custom-model.md): LoRA stands for Low-Rank adaptation and the term is often used interchangeably with Custom Models.
- [What are the Advantages and Limitations of LoRAs?](https://help.trypencil.com/en/articles/11110214-what-are-the-advantages-and-limitations-of-loras.md)
- [How can I create my own Style LoRA / Custom model?](https://help.trypencil.com/en/articles/11111916-how-can-i-create-my-own-style-lora-custom-model.md)
- [How can I identify the best references for a Product LoRA?](https://help.trypencil.com/en/articles/11110288-how-can-i-identify-the-best-references-for-a-product-lora.md)
- [How can I identify the best references for a Style LoRA?](https://help.trypencil.com/en/articles/11110260-how-can-i-identify-the-best-references-for-a-style-lora.md)
- [How do I access and use my trained LoRA?](https://help.trypencil.com/en/articles/11111825-how-do-i-access-and-use-my-trained-lora.md)
- [Current limitations](https://help.trypencil.com/en/articles/11136615-current-limitations.md)

## FAQs

- [How do I avoid creating something inadvertently offensive or inappropriate?](https://help.trypencil.com/en/articles/9472429-how-do-i-avoid-creating-something-inadvertently-offensive-or-inappropriate.md)
- [Do I own what I generate with Pencil?](https://help.trypencil.com/en/articles/9472431-do-i-own-what-i-generate-with-pencil.md)
- [Can I Control the Prompts our Users are Able to Enter?](https://help.trypencil.com/en/articles/9472437-can-i-control-the-prompts-our-users-are-able-to-enter.md)
- [How Do I Make Sure Pencil’s AI Doesn’t Learn From Me and Disclose My Data to Competitors?](https://help.trypencil.com/en/articles/9472441-how-do-i-make-sure-pencil-s-ai-doesn-t-learn-from-me-and-disclose-my-data-to-competitors.md)
- [How do I write a GenAI legal policy?](https://help.trypencil.com/en/articles/9472445-how-do-i-write-a-genai-legal-policy.md)
- [How does the Media Performance Score work?](https://help.trypencil.com/en/articles/9669079-how-does-the-media-performance-score-work.md): An overview of the Media Performance Score in Pencil
- [How Do I Edit Permissions For Different Users?](https://help.trypencil.com/en/articles/9630195-how-do-i-edit-permissions-for-different-users.md)
- [How can I integrate CreativeX into my workspace to generate scores on my ads?](https://help.trypencil.com/en/articles/9790994-how-can-i-integrate-creativex-into-my-workspace-to-generate-scores-on-my-ads.md): How to set up the CreativeX integration in Pencil, switch your scoring source to CreativeX, and request scores on individual ads, videos, images, and variations.
- [Pencil Pro Glossary](https://help.trypencil.com/en/articles/9822638-pencil-pro-glossary.md): Key terms and definitions to help you navigate and maximise your experience with Pencil.
- [How Are Generations Counted?](https://help.trypencil.com/en/articles/9948473-how-are-generations-counted.md)
- [Understanding Key Marketing Terms: CTR, CPA, CPC, ROAS, and CPM](https://help.trypencil.com/en/articles/9955321-understanding-key-marketing-terms-ctr-cpa-cpc-roas-and-cpm.md)
- [How to format text within a Feed](https://help.trypencil.com/en/articles/9943511-how-to-format-text-within-a-feed.md)
- [Can I see the Prompts our Users Have Entered?](https://help.trypencil.com/en/articles/10072785-can-i-see-the-prompts-our-users-have-entered.md)
- [What are 'Parent' and 'Child' Workspaces?](https://help.trypencil.com/en/articles/10141224-what-are-parent-and-child-workspaces.md)
- [Why don't I have access to every model?](https://help.trypencil.com/en/articles/10146189-why-don-t-i-have-access-to-every-model.md)
- [How Do I Find My Export History?](https://help.trypencil.com/en/articles/10206911-how-do-i-find-my-export-history.md)
- [How Do I Find My Historic Prompts?](https://help.trypencil.com/en/articles/10207012-how-do-i-find-my-historic-prompts.md)
- [What is a GenAI model?](https://help.trypencil.com/en/articles/10219581-what-is-a-genai-model.md)
- [What makes Pencil Pro uniquely built for enterprise?](https://help.trypencil.com/en/articles/10219746-what-makes-pencil-pro-uniquely-built-for-enterprise.md)
- [How do I add vector files and GIFs to Pencil?](https://help.trypencil.com/en/articles/10272694-how-do-i-add-vector-files-and-gifs-to-pencil.md)
- [How can Pencil help me with A/B testing?](https://help.trypencil.com/en/articles/10272819-how-can-pencil-help-me-with-a-b-testing.md)
- [What is a diffusion AI model?](https://help.trypencil.com/en/articles/10272898-what-is-a-diffusion-ai-model.md)
- [How do I tag bulk assets?](https://help.trypencil.com/en/articles/10691241-how-do-i-tag-bulk-assets.md)
- [How do I create my own tags?](https://help.trypencil.com/en/articles/10691428-how-do-i-create-my-own-tags.md)
- [What are Safezones in the Template editor?](https://help.trypencil.com/en/articles/10691587-what-are-safezones-in-the-template-editor.md)
- [How do I ensure my GenAI content is unique and not already on the web?](https://help.trypencil.com/en/articles/10876958-how-do-i-ensure-my-genai-content-is-unique-and-not-already-on-the-web.md)
- [How Can I Check if Generated Copy Is Unique and Not Indexed by Google?](https://help.trypencil.com/en/articles/10960982-how-can-i-check-if-generated-copy-is-unique-and-not-indexed-by-google.md)
- [How Do You Measure the Accuracy and Grounding of AI Responses?](https://help.trypencil.com/en/articles/10961127-how-do-you-measure-the-accuracy-and-grounding-of-ai-responses.md)
- [How Pencil Ensures Unique and Copyright-Safe Ad Content](https://help.trypencil.com/en/articles/11027112-how-pencil-ensures-unique-and-copyright-safe-ad-content.md)
- [How does Pencil manage AI Hallucinations?](https://help.trypencil.com/en/articles/11027115-how-does-pencil-manage-ai-hallucinations.md)
- [What is Positioning in Replacement?](https://help.trypencil.com/en/articles/11027150-what-is-positioning-in-replacement.md)
- [What Are the Environmental Impacts of Training and Maintaining Your AI Models?](https://help.trypencil.com/en/articles/11027190-what-are-the-environmental-impacts-of-training-and-maintaining-your-ai-models.md)
- [What Information Does the AI Product Ingest in Connection with Product Usage?](https://help.trypencil.com/en/articles/11027187-what-information-does-the-ai-product-ingest-in-connection-with-product-usage.md)
- [How can I Integrate Figma with Pencil?](https://help.trypencil.com/en/articles/10766401-how-can-i-integrate-figma-with-pencil.md): This article explains how to import Figma project files into Pencil, with layering and SVG shapes intact, using the Figma Pencil plugin.
- [I want to export my ads - what are my options?](https://help.trypencil.com/en/articles/11114762-i-want-to-export-my-ads-what-are-my-options.md)
- [What is the benefit of CreativeX integration?](https://help.trypencil.com/en/articles/11115494-what-is-the-benefit-of-creativex-integration.md)
- [How are support tickets prioritised?](https://help.trypencil.com/en/articles/11425433-how-are-support-tickets-prioritised.md)
- [What can I do with Alerts?](https://help.trypencil.com/en/articles/11490206-what-can-i-do-with-alerts.md)
- [How Can I Set Up Custom Scores in Pencil?](https://help.trypencil.com/en/articles/11848392-how-can-i-set-up-custom-scores-in-pencil.md)
- [What is Share Of Model Scoring in Pencil Pro?](https://help.trypencil.com/en/articles/11949968-what-is-share-of-model-scoring-in-pencil-pro.md): Evaluate how well your creative assets \(images, videos, etc.\) reflect your brand's strategic attributes directly from Pencil
- [Where Can I Learn More About Information Security?](https://help.trypencil.com/en/articles/11961001-where-can-i-learn-more-about-information-security.md)
- [Can’t Log In From Your Pencil Welcome Email?](https://help.trypencil.com/en/articles/11993832-can-t-log-in-from-your-pencil-welcome-email.md)
- [How do Pencil’s AI models use my brand library?](https://help.trypencil.com/en/articles/12010889-how-do-pencil-s-ai-models-use-my-brand-library.md)
- [How Can I Create Custom Properties?](https://help.trypencil.com/en/articles/11985287-how-can-i-create-custom-properties.md)
- [How Can I Configure Share of Model Scoring in Pencil?](https://help.trypencil.com/en/articles/12066646-how-can-i-configure-share-of-model-scoring-in-pencil.md)
- [Brief summary of the Company](https://help.trypencil.com/en/articles/12109793-brief-summary-of-the-company.md)
- [List all services offered by the Company](https://help.trypencil.com/en/articles/12109987-list-all-services-offered-by-the-company.md)
- [Which Web Browser\(s\) Support Pencil Pro?](https://help.trypencil.com/en/articles/12159482-which-web-browser-s-support-pencil-pro.md)
- [How do I bring working files into Pencil?](https://help.trypencil.com/en/articles/12648919-how-do-i-bring-working-files-into-pencil.md): There are several ways to bring your existing creative assets into Pencil, helping you transform static and video designs into reusable templates for scalable ad creation.
- [How to Share a Chat](https://help.trypencil.com/en/articles/12733145-how-to-share-a-chat.md): Sharing Universal Chat
- [How do AI agents connect to your tools using integration partners?](https://help.trypencil.com/en/articles/13334383-how-do-ai-agents-connect-to-your-tools-using-integration-partners.md): These partners act as the secure bridge between Pencil and the apps you already use, enabling real-time actions while maintaining enterprise-grade reliability
- [What are Display Ads and how do you use them?](https://help.trypencil.com/en/articles/13336160-what-are-display-ads-and-how-do-you-use-them.md): Display Ads are a new interactive ad format in Pencil that lets you create HTML5 ads with built-in interactivity.
- [What are Naming Conventions and how do you use them?](https://help.trypencil.com/en/articles/13435571-what-are-naming-conventions-and-how-do-you-use-them.md): How to automate the naming of assets when uploading brand collateral in bulk with Pencil's handy Naming Conventions feature.
- [What is the Agent Builder and how do you use it?](https://help.trypencil.com/en/articles/13459823-what-is-the-agent-builder-and-how-do-you-use-it.md): The Agent Builder lets you create custom AI Agents that are tailored to your specific workflows.
- [AI Voiceovers](https://help.trypencil.com/en/articles/11919958-ai-voiceovers.md)
- [How do you copy templates and assets between workspaces?](https://help.trypencil.com/en/articles/13488468-how-do-you-copy-templates-and-assets-between-workspaces.md): The Copy and Asset Templates feature lets you move templates and their associated assets between workspaces without needing help from the product or client teams.
- [Why are the Image and Video Editors moving into the Ads Editor?](https://help.trypencil.com/en/articles/13620179-why-are-the-image-and-video-editors-moving-into-the-ads-editor.md): We’re unifying the Image Editor and Video Editor into a single experience inside the Ads Editor.
- [How do you manage Agent write tools?](https://help.trypencil.com/en/articles/13645908-how-do-you-manage-agent-write-tools.md): To maintain a high standard of security and compliance, each workspace includes a central control for managing Agent write tools.
- [What are Workflows and how do you use them?](https://help.trypencil.com/en/articles/13570795-what-are-workflows-and-how-do-you-use-them.md): Workflows let you connect agents into structured sequences that automate complex creative tasks for consistency and scale.
- [Pencil Exports Technical Spec Sheet](https://help.trypencil.com/en/articles/13702139-pencil-exports-technical-spec-sheet.md): Understand exactly how Pencil structures and formats your exports. This article details the tech specs, evaluation criteria, and deliverable types for every use case across the platform.
- [What is the difference between Admin and Subscription Admin?](https://help.trypencil.com/en/articles/13852871-what-is-the-difference-between-admin-and-subscription-admin.md): Understanding the difference between Admin and Subscription Admin is important for managing governance, security, and feature access.
- [What does the Media Performance Score show?](https://help.trypencil.com/en/articles/13869147-what-does-the-media-performance-score-show.md): The Media Performance Score is a number between zero and one hundred that predicts how likely an ad is to perform well compared to others you have run.
- [What ad types does Pencil support from my connected ad accounts?](https://help.trypencil.com/en/articles/14183413-what-ad-types-does-pencil-support-from-my-connected-ad-accounts.md): A platform-by-platform breakdown covering Meta, TikTok, Google Ads, and LinkedIn, including: supported formats; unsupported formats; and ad types where performance data is available but for which t...
- [What is Print Mode and How Do You Use It?](https://help.trypencil.com/en/articles/14627150-what-is-print-mode-and-how-do-you-use-it.md): Print Mode enables a complete end-to-end print workflow in Pencil, helping you design, format, and export creatives that are ready for physical production.
- [What are Workflow Nodes and How Do I Connect Them?](https://help.trypencil.com/en/articles/14667773-what-are-workflow-nodes-and-how-do-i-connect-them.md): A complete reference to every node type; what they do, and how they interconnect
- [How can I import and export Photoshop files into and out of Pencil?](https://help.trypencil.com/en/articles/15075479-how-can-i-import-and-export-photoshop-files-into-and-out-of-pencil.md): Import Photoshop files straight into Pencil and export Pencil creatives back out as layered PSDs, ready to keep working on in Photoshop. Both directions work natively, with no plugin required.
- [Do you offer demos to agencies?](https://help.trypencil.com/en/articles/15076913-do-you-offer-demos-to-agencies.md): This article explains that Pencil works directly with brands and not agencies who represent multiple brands. As such agencies are not eligible for Pencil's enterprise sales demos.
- [How Do I Use the Video Remix Agents?](https://help.trypencil.com/en/articles/15261495-how-do-i-use-the-video-remix-agents.md): This article outlines the Video Remix Agents: a suite of three AI-powered agents on the Pencil platform that, together, form a sequential pipeline: You input raw video and the agents generate polis...
- [How can I use Kling 3 and Kling 3 Omni in Pencil?](https://help.trypencil.com/en/articles/15287523-how-can-i-use-kling-3-and-kling-3-omni-in-pencil.md): Kling v3 and Kling v3 Omni are now available on Pencil, alongside the wider Kling Image and Video model range. A Workspace Admin must opt in via Settings \> AI Governance before the models can be used.
- [How can I get reports and insights about my GenAI adoption in Pencil?](https://help.trypencil.com/en/articles/15434399-how-can-i-get-reports-and-insights-about-my-genai-adoption-in-pencil.md): Pencil can show you how your teams are adopting GenAI. Some metrics are available directly in-platform. You can request a more granular report from your CS manager. This article explains the availa...
- [What Out The Box Agents are available in Pencil?](https://help.trypencil.com/en/articles/15435880-what-out-the-box-agents-are-available-in-pencil.md): An overview of the agents Pencil provides out the box, from everyday creative agents to the video remix family and partner integrations, as well as where to go to build your own.
- [How does Pencil track asset lineage and expiry dates?](https://help.trypencil.com/en/articles/15479693-how-does-pencil-track-asset-lineage-and-expiry-dates.md): Learn how Pencil tracks the lineage of your assets and enforces licensing expiry dates, from automatic capture out of your DAM to blocking and removing expired files.
- [When should you use Chat, Workflows or Sheets?](https://help.trypencil.com/en/articles/15588018-when-should-you-use-chat-workflows-or-sheets.md): Pencil offers four primary ways to produce creative work: Ads Editor, Agent Chat, Workflows and Sheets, which encompasses Feed Variations too. This article will help you understand what each is bes...
- [How do I sign up for updates to Pencil’s Trust Center?](https://help.trypencil.com/en/articles/15803864-how-do-i-sign-up-for-updates-to-pencil-s-trust-center.md): Pencil’s Trust Center is where you can find information about our security, privacy, and compliance practices.

## Troubleshooting

- [Where has the template I just created gone?](https://help.trypencil.com/en/articles/10141253-where-has-the-template-i-just-created-gone.md)
- [Why am I unable to upload .psd files from my computer when I use the 'Import .psd' function?](https://help.trypencil.com/en/articles/10141250-why-am-i-unable-to-upload-psd-files-from-my-computer-when-i-use-the-import-psd-function.md)
- [Why Can't I Find My Generated Images in The Asset Library?](https://help.trypencil.com/en/articles/10141231-why-can-t-i-find-my-generated-images-in-the-asset-library.md)
- [Why isn't Pencil's text generation tool applying all the information from my Brand Library?](https://help.trypencil.com/en/articles/10141244-why-isn-t-pencil-s-text-generation-tool-applying-all-the-information-from-my-brand-library.md)
- [Why is a Creative Editor not automatically applying my brand skin?](https://help.trypencil.com/en/articles/10141247-why-is-a-creative-editor-not-automatically-applying-my-brand-skin.md)
- [Why am I getting a 'Something went wrong!' message when trying to open one of my templates?](https://help.trypencil.com/en/articles/10141252-why-am-i-getting-a-something-went-wrong-message-when-trying-to-open-one-of-my-templates.md)
- [Why isn't Pencil's image generation tool using the assets from my Brand Library?](https://help.trypencil.com/en/articles/10141246-why-isn-t-pencil-s-image-generation-tool-using-the-assets-from-my-brand-library.md)
- [I'm Not Happy With My Outputs - What Can I Do?](https://help.trypencil.com/en/articles/10143308-i-m-not-happy-with-my-outputs-what-can-i-do.md)
- [Why can't I see the layers in my video timeline?](https://help.trypencil.com/en/articles/10143327-why-can-t-i-see-the-layers-in-my-video-timeline.md)
- [How Do I Apply Text to Only One Format in The Template Editor?](https://help.trypencil.com/en/articles/10143348-how-do-i-apply-text-to-only-one-format-in-the-template-editor.md)
- [Why aren't my negative prompts working?](https://help.trypencil.com/en/articles/10146195-why-aren-t-my-negative-prompts-working.md)
- [Why Can't I Access All Models?](https://help.trypencil.com/en/articles/10219756-why-can-t-i-access-all-models.md)
- [Why Can't I Generate More Than One Variation Of An Output?](https://help.trypencil.com/en/articles/10219758-why-can-t-i-generate-more-than-one-variation-of-an-output.md)
- [I'm having issues with Magic Fill - what can I try?](https://help.trypencil.com/en/articles/10219774-i-m-having-issues-with-magic-fill-what-can-i-try.md)
- [I'm having issues with Smart Erase - what can I try?](https://help.trypencil.com/en/articles/10219780-i-m-having-issues-with-smart-erase-what-can-i-try.md)
- [I'm having issues with the Expand tool - what can I try?](https://help.trypencil.com/en/articles/10219787-i-m-having-issues-with-the-expand-tool-what-can-i-try.md)
- [My Text Generation Is All In The Chat - How Can I Format It?](https://help.trypencil.com/en/articles/10219816-my-text-generation-is-all-in-the-chat-how-can-i-format-it.md)
- [How can I get my Results and Insights pages to populate?](https://help.trypencil.com/en/articles/10219844-how-can-i-get-my-results-and-insights-pages-to-populate.md)

## Pencil Playbooks

- [Pencil Prompting Guide](https://help.trypencil.com/en/articles/10429741-pencil-prompting-guide.md): Need help with prompting? Download our comprehensive PDF guides to image and text generation here!
- [Product Concepting Playbook](https://help.trypencil.com/en/articles/11366408-product-concepting-playbook.md): Check our comprehensive guide to new product and concept ideation using Pencil Pro